CANCELLATIONS & RETURNS
Cancellations & Returns
Do you offer refunds or exchanges?
We guarantee the quality of all our products. We will provide refunds within 30 days of the campaign end date if a product is damaged or significantly different than what is displayed on the campaign page.
If available, we are happy to exchange your order if you have received the correct order but are dissatisfied with the size. You will be asked to cover return postage, and we will pay the postage for the replacement item.
All refunds will be processed back to your original form of payment.
What happens if my item is damaged?
If you receive a damaged item, we will replace the item if we have the material or products still in stock at no additional cost. If we are unable to replace the shirt, we will refund you in full, shipping included.
For apparel or washable items, what happens if my item is damaged after washing?
We are not responsible for damage incurred by washing or natural wear and tear.
For all apparel items, we recommend washing it on a cold cycle, inside out, and without tumble drying.
What is your return and exchange policy?
If you have received the correct order but you are unsatisfied with the fit of the item, we would be happy to accommodate an exchange only if select inventory is available.
If you have received the correct order but are unsatisfied with the item, the item can be returned for a refund of the item’s cost only. We are not responsible for the return shipping cost.
We accept exchanges only ONE time per order.
Can I cancel my order?
Yes, you have 24 hours from the time you place your order to cancel. Our apparel products are made to order, and once printed, you will have to pay a 15% restocking fee if you feel the need to return the product(s).
Where do we send returns?
NEXTSHARK.COM ATTN: Greyscale Lab, LLC Returns Department 2275 Huntington Dr. #987 San Marino, CA 91108
For further questions, please visit our contact page or emails us at [email protected]